1. Business experts (operational & support functions)
- Situated, often tacit knowledge
- Slow accumulation of expertise
- Mastery of real constraints (customers, regulation, exceptions)
Key role in cognition and entropy management
2. Transformation expertise (soft skills, change, digitalization, PM)
- Structuring the scale-up
- Human and organizational accompaniment
- Cross-team coordination
Key role in stabilization
3. Process automation expertise
- Process mapping
- Programming, RPA, low-code
- Translation of business rules into executable logic
Key role between cognition and stabilization
4. Analytical & data expertise
- Programming, BI, statistics
- Predictive models, data science
- Structuring the organizational organ of perception
Key role in cognition, then in sustainment