Loop C — Entropy Management
Scope
- Change Request Management
- Continuous Data & Process Management
Objective
Prevent silent degradation over time.
This loop exists to:
- absorb change without destabilizing the system,
- monitor data and process integrity,
- distinguish legitimate evolution from uncontrolled drift.
Leadership
Business Leaders · Process Owners
(not IT alone)
Key principle
Entropy is inevitable. Neglect is optional.
No-go zone
- Do not treat every change request as a minor adjustment.
- Do not let technical teams absorb structural business decisions alone.
- Do not ignore cognitive debt accumulating in workarounds and exceptions.
Unmanaged entropy slowly neutralizes even well-designed transformations.